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Hear from our customers
Have Questions? We Have Answers
Shipping and Delivery
What is the difference between Processing Time and Shipping Time?
Processing Time is the time required to create, prepare, and package your order (Standard items: 7–10 business days; Print-on-Demand: 1–7 business days). Shipping Time is the transit time after your order is dispatched.
What are the estimated Shipping Time ranges?
- USA: 10–20 business days
- Canada: 5–11 business days
- Worldwide: 8–51 business days
Can I change my shipping address? Yes, but you must contact us within 6 hours of placing your order. We cannot modify the address once the order has entered the production phase.
Who pays for international customs fees and duties? Items are shipped DDU (Delivered Duty Unpaid). All taxes, duties, and customs fees are the recipient's responsibility.
To see more detailed information on shipping, including unavailable countries and delivery liability, view our Shipping Policy.
Orders & Cancellations
How do I cancel my order? Cancellation is only permitted if requested within 6 hours of placing your order.
If I cancel within 6 hours, do I get a full refund? Any incurred payment processing fee is non-refundable and will be deducted from your refund.
Can I change the size or color of an item? You may request changes ASAP, but we cannot guarantee modifications once the order is forwarded to the fulfillment center.
If I make an order change that lowers the price, is the difference refunded? No, if a change decreases the order value, the pricing difference will not be refunded.
To see more detailed information on order adjustments and eligibility for promotional discounts, view our Refund Policy.
Returns, Exchanges & Refunds
Do I need to return the item to get a refund or replacement? No, you do not need to return the item to us. We manage all resolutions without requiring a return.
How long do I have to report an issue? Claims for quality-related issues must be made within 7 business days of the delivery date indicated on the tracking information.
What qualifies for a replacement or refund? Only two conditions qualify: Delivery Failure (not delivered within 45–60 business days) or Quality Issues (inadequate quality).
If I made a user error (wrong size/color), can I get a refund? We will not accept responsibility for any claim resulting from user error, such as selecting the wrong size, design, or color.
To see more detailed information on required visual proof for claims, view our Refund Policy.
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