• What is the difference between Processing Time and Shipping Time? Processing Time is the period required to create, quality-test, and package your item before it is shipped (Standard items: 1–4 business days; Personalized items: 1–7 business days). Shipping Time is the transit time after your order is handed to the carrier.

• What are the estimated Shipping Time ranges? Typical transit times are:USA: 2–6 Days (Standard) or 1–2 Days (Priority).Canada: 4–9 Business Days (Standard) or 2–5 Business Days (Priority).Eligible international destinations: 3–12 Business Days (Standard) or 2–6 Business Days (Priority).

• Can I change my shipping address? Yes, but you must contact us via our Contact Form within 6 hours of placing your order. We cannot modify the shipping address once your order has entered the production phase.

• Who pays for international customs fees and duties? Items are shipped DDU (Delivered Duty Unpaid). All taxes, duties, and customs fees are the recipient's responsibility. Note: Canada Standard shipping is DDP (Delivery Duty Paid), where duties are included in the checkout price.

• How can I ensure my urgent request is seen? Because orders enter production quickly, please use the subject line "Urgent: Order Change" or "Urgent: Order Cancellation" for any requests made within the 6-hour window. While our standard reply time is 48-72 hours, we prioritize these urgent requests to catch them before production begins.

• How do I cancel my order? Please contact us as soon as possible. Cancellation is permitted when requested within 6 hours of placing the order. After 6 hours, production may have started. UK and EU customers ordering eligible standard, non-personalized goods retain their applicable statutory cancellation and return rights. Personalized, bespoke, or custom-made products cannot be cancelled once production has begun.

• If I cancel within 6 hours, do I get a full refund? Where permitted by law, any payment-processing costs already incurred may be deducted from the refund. This does not affect any statutory cancellation or refund rights available to UK or EU consumers.

• Can I change the size or color of an item? You may request changes to the product variant or shipping address within 6 hours of order placement. Once your order is forwarded to our fulfillment center, we no longer have the ability to make changes.

• If I make an order change that lowers the price, is the difference refunded? For voluntary order changes, a reduction in price might not be refunded because resources are allocated immediately. This does not affect any refund or cancellation rights provided by applicable consumer law.

• Do I need to return the item to get a refund or replacement? No, you do not need to return the item to us. We manage all resolutions without requiring a return.

• How long do I have to report an issue? Please report quality-related issues within 7 business days of the delivery date shown in your tracking information so we can investigate promptly. This reporting period does not limit any statutory rights you might have under applicable consumer law.

• What qualifies for a replacement or refund? A replacement or refund may be available when an order is damaged, defective, or incorrect; when a Standard Shipping order has not been successfully delivered within 30 business days; or when an eligible UK or EU customer exercises applicable statutory cancellation rights for standard, non-personalized goods. Eligibility depends on the circumstances and our Refund Policy.

• If I made a user error (wrong size/color), can I get a refund? We don’t normally provide refunds for customer selection errors, such as choosing the wrong size, design, or colour. This does not affect your rights if the item is faulty, damaged, or incorrect.

To see more detailed information on required visual proof for claims, view our Refund Policy.