FAQ

ORDERS

What happens after I place my order?

Once you've completed the checkout process we'll automatically send you a confirmation email. This means we've received your order in our system and pre-authorized your credit card for the purchase.

As soon as we receive your order we automatically reach out to our suppliers who then arrange for its shipment. (Again to avoid potential complications it's very important that your email is entered correctly)

If you do not receive an order confirmation email please check the following:

Check email spam folder - its not uncommon for order confirmation emails to occasionally land here, so definitely worth double checking. Hotmail, MSN, AOL & some Yahoo users are likely to be affected the most. Whilst Gmail works best especially when receiving important order confirmation emails!
If the email does not appear in your spam folder, its more than likely it never reached you. It's quite possible the email address you entered had a minor typo (or wrongly autocorrected). If this is the case feel free to send an email to support@nottheusualgift.com, our staff will happily update your details and resend the order confirmation email with the correct email address.

Only part of my order has arrived. Where's the rest of my order?

Given that we work with a variety of suppliers and manufacturers from around the world, each specialising in different types of products, it's quite common that not all of the items in your order will arrive at the same time and within the same batch. This is especially true if you've ordered a number of different products that aren't made by the same manufacturer. However, rest assured the remaining items in your order are on their way! :) Again we're here to help so if you have any concerns or queries feel free to contact us anytime on support@nottheusualgift.com

How can I contact you?

We can be contacted anytime on support@nottheusualgift.com (or if your located within the USA via our toll free helpline on 1-800 913 1350)

What currency is used on notheusualgift.com?

All prices displayed on our website are in USD (US Dollars). If your credit card is based in another currency, your order total will be calculated based on the daily exchange rate of the date your card issues & processes the transaction.

Is it possible to cancel or make changes to my order?

Cancellations: unfortunately after an order has been placed on our website, we cannot cancel your order as we send it to our warehouse immediately for processing. Once the order is placed, it is permanently in our system.

Changes to order: We process orders the same day they are placed and changes can only be made up until then. If you notice a typo in shipping address after you receive your confirmation, please contact us immediately (at support@nottheusualgift.com) and we'll do our best to make the changes for you, however we cannot make any promises. Once your order has been forwarded to our fulfilment center, we no longer have the ability to make changes the order.

Order Tracking

Is there a tracking number?

For orders within North America, a tracking number used to track your shipment is available upon request (by emailing support@nottheusualgift.com with your order number and shipping address) Please note - This normally becomes available in the system after about 7-10 business after your package has been sent out. You may enter tracking information in this portal: https://www.usps.com/shipping/trackandconfirm.htm Please note that the expected delivery date is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact the courier directly: PHONE: 1-800-ASK-USPS (1-800-275-8777)

What other tracking sites are there for worldwide orders?

https://17track.net/en
https://track.aftership.com

After entering my tracking number I receive a message that says 'My tracking number doesn't exist' What can I do?

Please ensure your tracking number is correctly entered
Also make sure its your tracking number that you've entered and not your order number! Your tracking number is sent via email after your item is shipped.

If you have any other questions or queries please contact support@nottheusualgift.com and include your order number and shipping address. Our customer service team will be happy to assist you.

SHIPPING

Are you able to ship internationally?

Yes we're generally able to ship to most corners of the world and have many satisfied international customers! :)

How long will it take for my order to arrive?

All items are subjected to a handling period before they are dispatched. Most of our items leave the warehouse within 2-5 business days of payment.

USA Orders: Unless stated otherwise on the product page and given the current global pandemic situation the logistics firms that we work with advise on delivery times between 15-35 days after an item ships. Orders are delivered by USPS (United States Postal Service)

International Orders: Unless stated otherwise on the product page and given the current global pandemic situation the logistics firms that we work with advise on International delivery times between 15-45 days after an item ships, sometimes faster. Certain high demand products may have a longer delivery time. In some cases, international shipping can take up to 8 weeks.

We apologize in advance that we are unable to control any delay caused by delayed logistics, holiday periods such as Christmas, weather conditions, natural disasters and customs clearings may have an impact on the delivery time. While most packages arrive on time, there may be circumstances and delays that carriers may experience, and which are beyond our control. Your patience is really appreciated. Again we're constantly working on improving our shipping times while keeping the same low prices for our customers. We guarantee your product will arrive within 60 days (8 weeks) under our Buyer Protection, otherwise, you will receive a full refund.

However, we DO NOT OFFER refunds while a product is still in transit as it is already on the way to you. We understand this can be a long time, but it's worth the wait at the competitive prices we offer.

Please DO NOT order if you need an item before an expectant date, we hold no responsibility to the couriers and the current conditions out of our control.

Shipping Policy

Not The Usual Gift is not responsible for tax and/or any other duty charge that may be incurred at the destination country. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country. Not The Usual Gift will not be responsible for any duties, taxes, or customs fees under any circumstances. If the order arrives at your country and the customer refuses to accept the package OR no attempt is made in the country of destination to deliver the package, Not The Usual Gift, reserves the right to abandon the package(s) and will not be responsible for any refunds.

What is your return policy?

We firmly stand behind all of our products. We will provide a full refund or replacement if you did not receive your order or if your order arrived damaged. Please find specific details in our Refund & Return Policy.

Will the product be the same as in the photo?

Yes, all photos are real. Please note that due to the light and screen difference, the items color may be slightly different from the image.

My item has been delivered to an incorrect mailbox or deliveries that are stolen once signed for?

We are not responsible for item(s) being misplaced/ stolen after being delivered (e.g. after being delivered to a mailbox). We will ensure the item is delivered to your address according to information provided by the logistics company. Customers will be liable for the shipping cost if a replacement item is needed.

DISCOUNT CODES

How do I use my discount code?

In order to make use of your discount code you need to enter it manually after you've clicked the 'Checkout' button. The discount code field is located (depending on whether your using a mobile or desktop) under your order summary at the checkout screen. Simply enter your discount code into the 'Gift Card Code' field. Please make sure you click the "Apply" button in order to have the discount calculated for your order.

Coupon codes cannot be applied after you have completed the processing of your order. We definitely want you to benefit from the savings you get from using coupon codes so please double check to apply your code before finalizing your purchase. Please note that coupon codes can not be combined. Coupon codes are received by email and must be used within the timeframe mentioned.

We apologize in advance that promotion and discount codes cannot be used together with other promotions and discounts unless stated otherwise. Only (1) coupon per order can be applied and must be used within the timeframe mentioned.

How secure is my personal information?

Not The Usual Gift adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) with an industry standard 256-bit encryption technology, which is widely used on the Internet for processing payments. This is the same level of encryption used by multinational banks to keep your information safe and secure. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Do you have any further questions? concerns? suggestions? If your issue is not listed above, please contact us anytime at support@nottheusualgift.com.

Our incredible customer support team is always working non-stop on your requests! Please allow 48-72 hours for us to reply back to you!

A big heartfelt thanks for shopping with us! - The Not The Usual Gift Team